In my previous post, I provided information on behavioral interviews and psychometric testing. In it I also touched on talent selection. Having a strong talent selection process (one based on defining and measuring the necessary abilities, skills, and behaviors for a given role) is important because hiring the right people helps reduce turnover and increase revenue. Conversely, hiring the wrong people can cost the business money and harm its reputation with customers, employees and the business community. This week I wanted to focus on talent selection, specifically how it can help you find and hire the right home agents.